Frequently Asked Questions
1. Can I use only one earbud at a time?
A: Yes, both earbuds can be used independently at Mono Mode. You can refer to the “Mono Mode” operations on the user manual.
2. Does the case charge via USB C?
A: Yes, the charging case is charged via USB-C port.
3. Can I adjust the volume up and down on the earbuds?
A: No, there is no volume control on these earbuds. So the volume needs to be adjusted via the connected device or control via the voice assistant.
4. What is cVc 8.0 Noise Cancellation Technology?
A: Qualcomm cVc noise cancellation technology brings advanced audio enhancements and noise suppression which delivers the best possible call quality on Bluetooth devices. The person who talks to you will hear your voice clearer.
5. Why do my earbuds fall out?
A: The ear tips and wearing way will influence the fit and comfort. Please kindly choose the most suitable ear tips (S/M/L included) and adjust to secure the earbuds when wearing to perfectly fit and enjoy.
6. Can I connect the earbuds with two devices at the same time?
A: No, you can only connect with one device at a time.
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Engineered Dynamic Audio: UGREEN True Wireless Earbuds adopt advanced Bluetooth 5.0 technology and Qualcomm QCC3020 chip, ensuring stable connection and high fidelity sound. The 5.8mm dynamic drivers deliver crisp, rich, authentic immersive music. Supports aptX, AAC, SBC for lossless audio transmission. Upgraded with EQ mode to switch between SuperBass Mode and Normal Mode, matching your favorite music type.
Crystal Clear Calls: Built-in MEMS microphones and cVc 8.0 noise cancelling technology, effectively reduce the environmental noises and enhance your voice. The sealed in-ear ergonomic design brings noise isolation effect for clearer sound, ensuring high-quality music and crystal-clear phone calls even in a noisy background.
Ultra-Long Playtime: UGREEN Bluetooth Earphones offer 9h playtime from a single charge and an extra 18h with the portable charging case for a total 27h+ listening. USB-C quick charge enables 2 hours of full charge for the charging case on the go. 15mins charging for the earbuds will allow 2 hours listening.
Perfect to Play Along: The ergonomic earbuds provides a snug and secure fit for the majority of ears (S/M/L size ear tips included) which greatly disperse pressure and ensure comfort for all-day wearing. No more concerns about earbuds falling out. Features multi-functional touch control, IPX5 sweatproof and waterproof, UGREEN TWS Earbuds is perfect for workout, running, outdoor sports.
One Step Pairing: One-step setting to pair the earbuds with your phone, they will connect with your smartphone automatically once you take the earbuds out of the charging case. Support touch control to pause/play/switch songs, answer/reject calls, activate voice assistant freely with the same operations in Mono & Twin Mode. Universally compatible with smartphone and other Bluetooth-enabled devices with iPhone iOS, Android, Windows, macOS systems. No volume control.